Lucky 101 (referred to as "we", "us", or "the platform" throughout this policy) is committed to protecting the privacy of all players who use lucky101.vin. This Privacy Policy describes what personal information we collect, why we collect it, how it is used, who it may be shared with, and how long we keep it.
By registering an account and using the Lucky 101 platform — whether through the website or the mobile app — you acknowledge that you have read and understood this Privacy Policy. This policy applies to all players based in Pakistan and covers all platform activities including Casino games, Slots, Live Casino, Fish Games, Bingo, Sports Betting, VIP programme participation, deposits, and withdrawals.
This Privacy Policy should be read together with the Terms and Conditions. If you have questions about either document, the Lucky 101 support team is available 24/7 through live chat on the platform.
Plain language commitment: We have written this policy to be as clear and straightforward as possible. We want you to understand exactly what happens with your data — not just what we are required to say. If anything is unclear, please contact support and we will explain it directly.
Lucky 101 collects personal information in several ways: directly from you when you register or interact with the platform, automatically as you use the platform, and from payment processors when you make a deposit or withdrawal.
| Category | What We Collect | When Collected |
|---|---|---|
| Registration Data | Full name, date of birth, email address, phone number, country, username, password (hashed) | At account creation |
| Identity Verification | National ID / CNIC details, document images, selfie verification where required | During KYC verification |
| Payment Data | JazzCash / Easypaisa account reference, bank account details, transaction IDs, deposit and withdrawal amounts in PKR | During deposit or withdrawal |
| Usage Data | Games played, bets placed, session duration, pages visited, clicks, bonus usage, login timestamps | Continuously during platform use |
| Device & Technical Data | IP address, device type, operating system, browser type, screen resolution, app version | On each session |
| Communications Data | Support chat transcripts, email correspondence, feedback submitted | When you contact support |
We do not collect full payment card numbers directly. Card transactions are handled by our payment processor partners and only tokenised references are stored on Lucky 101 systems.
The personal information Lucky 101 collects is used for specific, clearly defined purposes. We do not use your data for anything beyond what is outlined below:
- Account management: To create and maintain your Lucky 101 account, verify your identity, and manage your login access.
- Payment processing: To handle PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer, and other supported payment methods.
- Platform operation: To provide access to Casino games, Slots, Live Casino, Fish Games, Bingo, Sports Betting, and all other platform features.
- Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, underage access, and multiple account registration.
- Customer support: To respond to your queries, resolve disputes, and assist with account issues via live chat or email.
- Responsible gaming: To monitor gaming behaviour and apply account tools such as deposit limits, session reminders, and self-exclusion where requested or required.
- Promotions and bonuses: To manage bonus eligibility, VIP programme participation, and deliver promotional offers to players who have opted in to receive them.
- Platform improvement: To analyse aggregated usage data and improve the platform's games, features, and user experience.
- Legal compliance: To comply with applicable legal obligations including anti-money laundering requirements and record-keeping rules.
Usage data such as games played and session durations is analysed at an aggregate level for platform improvement. Individual-level behavioural data is also reviewed where responsible gaming monitoring or fraud detection flags unusual activity on a specific account.
Lucky 101 processes your personal data on the following legal grounds depending on the purpose of the processing:
- Contract performance: Processing your registration data, payment information, and game activity is necessary to provide the service you have signed up for.
- Legitimate interests: Fraud prevention, platform security, and responsible gaming monitoring are carried out on the basis of legitimate interest in protecting players and the platform.
- Legal obligation: Identity verification and transaction record-keeping are required to comply with anti-money laundering and financial crime prevention obligations.
- Consent: Marketing communications and optional personalisation features are processed only where you have given explicit consent. You may withdraw this consent at any time.
Lucky 101 does not sell your personal data. We share your information only in the following limited circumstances and only to the extent necessary for the stated purpose:
- Payment processors: Transaction data is shared with JazzCash, Easypaisa, Raast, and bank partners solely to process your deposits and withdrawals in PKR.
- Identity verification providers: Where KYC (Know Your Customer) verification is required, your identity documents may be processed by a third-party verification service operating under strict data handling agreements.
- Game providers: Some game content on the platform is provided by third-party software suppliers. These providers may receive session data relevant to game performance but do not receive your personal registration or payment details.
- Fraud and risk management systems: Anonymised or pseudonymised data may be processed by security systems to detect unusual patterns, duplicate accounts, or suspicious payment activity.
- Legal and regulatory requirements: Lucky 101 may disclose personal data if required to do so by law, court order, or in response to a lawful request from an authority with jurisdiction over the platform.
Third-party agreements: All third parties with whom Lucky 101 shares personal data are required to handle it in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specific service they provide to Lucky 101.
All financial transactions on Lucky 101 are conducted in Pakistani Rupees (PKR) through local payment channels. When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast, or your bank account, the following applies to your payment data:
- Your JazzCash or Easypaisa mobile number and the transaction reference are recorded to match your deposit to your Lucky 101 account.
- Bank account details provided for withdrawal are stored securely and used only for processing your withdrawal request to the same account.
- Full payment credentials such as complete account PINs or banking passwords are never collected or stored by Lucky 101.
- Transaction records including deposit amounts, withdrawal requests, and PKR balances are retained as part of your account history for security and dispute resolution purposes.
- Payment data may be reviewed as part of a responsible gaming assessment if your deposit patterns raise a concern.
If you believe a payment has been processed incorrectly or you notice an unauthorised transaction on your account, contact Lucky 101 support immediately through live chat so the issue can be investigated promptly.
Lucky 101 uses cookies and similar technologies such as local storage and session tokens to make the platform work properly and to improve your experience. Here is a breakdown of the types of cookies used:
- Essential cookies: These are required for the platform to function. They manage your login session, keep you authenticated, and ensure games load correctly. They cannot be disabled without breaking core platform functionality.
- Preference cookies: These remember your settings such as language preferences and display options so you do not need to set them again each time you visit.
- Analytics cookies: These help Lucky 101 understand how players use the platform — which games are most popular, which pages have high drop-off rates, and where technical issues occur. This data is aggregated and does not identify individual users.
- Security cookies: These help detect and prevent fraudulent login attempts, bot activity, and duplicate session creation.
You can manage or delete cookies through your browser settings at any time. Disabling non-essential cookies will not prevent you from using the platform, though some features such as saved preferences may not work as expected. On mobile devices using the Lucky 101 app, similar local storage mechanisms apply and can be managed through your device's app settings.
Lucky 101 keeps your personal data for as long as your account is active and for a defined period after account closure. Retention periods vary by data type based on operational need and legal requirements:
- Account registration data: Retained for the full duration your account is open and for a minimum period after closure to comply with anti-money laundering record-keeping requirements.
- Transaction records: Financial transaction records including PKR deposits and withdrawals are retained for the legally required minimum period from the date of each transaction.
- Identity documents: KYC verification documents are retained for the period required by applicable financial compliance obligations.
- Support communications: Chat transcripts and email records are retained for a reasonable period to allow for dispute resolution and quality assurance review.
- Usage and game data: Session logs and game history are retained for a defined period and then deleted or anonymised.
Once the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked back to you as an individual.
Lucky 101 takes the security of your personal data seriously. The platform employs a range of technical and organisational measures to protect your information against loss, theft, unauthorised access, disclosure, or misuse.
- All data transmitted between your browser or app and Lucky 101 servers is encrypted using TLS (Transport Layer Security) protocols.
- Account passwords are stored as one-way cryptographic hashes and are never stored or transmitted in plain text.
- Access to personal data within Lucky 101's internal systems is restricted on a need-to-know basis. Staff are trained in data handling and confidentiality obligations.
- Platform systems are monitored for unusual activity, unauthorised access attempts, and potential security incidents on an ongoing basis.
- In the event of a data security incident that affects your personal information, Lucky 101 will notify you as soon as reasonably practicable and take immediate steps to contain and address the issue.
While Lucky 101 takes all reasonable precautions to protect your data, no internet-based platform can guarantee complete security against all possible threats. You also play an important role in keeping your account secure — use a strong password, do not share your login details, and report any suspicious activity to support immediately.
As a Lucky 101 player, you have the following rights regarding your personal data. To exercise any of these rights, contact the support team through live chat or email and they will process your request:
- Right of access: You can request a copy of the personal data Lucky 101 holds about you at any time.
- Right to rectification: If any of the personal information we hold about you is inaccurate or incomplete, you have the right to request a correction.
- Right to erasure: You may request deletion of your personal data. This right is subject to legal retention requirements — some data must be kept for a minimum period regardless of your request.
- Right to restrict processing: In certain circumstances, you can ask Lucky 101 to temporarily restrict how your data is processed while a query is being resolved.
- Right to data portability: Where technically feasible, you can request that your personal data be provided to you in a structured, machine-readable format.
- Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
- Right to object: You can object to processing carried out on the basis of legitimate interest, including direct marketing.
Lucky 101 will respond to data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request to ensure the security of your account data.
Lucky 101 is an adult platform intended for players aged 18 and above. We do not knowingly collect, store, or process personal data from anyone under the age of 18. All players are required to confirm their age at registration and may be asked to provide proof of age as part of identity verification.
If Lucky 101 becomes aware — through verification processes or any other means — that an account has been created by or on behalf of a minor, the account will be closed immediately. Any balance in the account and any data associated with it will be handled in accordance with our data retention policy, and the registration data will be deleted once the legal minimum retention period has passed.
If you are a parent or guardian and believe a minor has registered on the platform, please contact Lucky 101 support immediately with the relevant details so we can investigate and act without delay.
Lucky 101 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When meaningful changes are made, registered players will be notified by email or through an in-platform notification before the changes take effect.
The updated policy will always be available on this page with a revised "Last updated" date at the top. We encourage you to review this page periodically so you are always aware of how your data is being handled. Continuing to use the platform after an updated policy has been published constitutes your acceptance of the changes.
Related policies: This Privacy Policy is part of a set of platform documents. Please also review the Terms and Conditions, the Responsible Gaming page, and the FAQ for a complete picture of how Lucky 101 operates.
If you have any questions about this Privacy Policy, want to exercise one of your data rights, or have a concern about how your personal information has been handled, please get in touch with the Lucky 101 support team.
- Live chat: Available 24/7 directly from any page on the Lucky 101 platform — the fastest way to get a response.
- Email: Contact us at [email protected] with the subject line "Privacy Query" and your registered username so your message is routed to the right team member.
We aim to respond to all privacy-related queries within a reasonable timeframe. For data deletion or access requests that require identity verification before we can proceed, we will let you know what documentation is needed and the expected timeline for completion.